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May 20, 2019

Leadership Starts With Listening

Leadership Starts With Listening

Here is a typical workplace situation. An employee is experiencing a depressive episode. They feel isolated, unable to talk to anyone, their productivity begins to drop, they feel paranoid about their job, this creates stress and eventual burnout.

How can this pattern be halted? The answer comes from Compassionate Leadership.

Some common pitfalls when having ‘that’ conversation with an employee.

If you’ve ever felt out of your depth, uncertain and like you’ve already let the employee down, you’re making it all about you not the individual.


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Here’s how you flip it. Listen, use open questions and thoughtful observations.

“Let’s take a minute to talk through how you’re feeling”

“I’m here to listen not judge”

“I’ve noticed you haven’t been yourself lately, how can I best support you?”

 You are creating a space that has nothing to do with you, it’s all about them. Find out what support they need and offer it to them.

This simple listening technique can reduce sick days, increase productivity and most importantly creates a sense of being part of a supportive community.

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